MEMBERSHIP CHANGES
Not sure which form to use?
Pause Membership – Take a short break from training while keeping your current rate and spot in the program.
Cancel Membership – Permanently end your membership (30 days notice required).
Update Membership – Change programs or training frequency (for example switching from CORE to PLUS).
Cancel Membership
Please complete this form to request cancellation. Per your membership agreement, a minimum of 30 days’ notice is required. Your membership will remain active and billing will continue until the 30-day period ends.
To avoid losing access to classes mid billing cycle, please select a cancellation date that aligns with the end of a billing cycle if possible.
Pause Membership
Use this form to place your membership on hold. Pauses must begin on a scheduled billing date and require at least 5 business days’ notice prior to that date. Per rolling 12 month period you may pause your membership for:
• 1 billing period (2 weeks)
• 2 billing periods (4 weeks)
Pauses longer than 4 weeks must be handled as cancellations.
Update Membership
Please use this form to request changes to your membership plan (e.g., switching from CORE to PLUS, or moving from TOTS to KIDS class, etc).
Membership changes require at least 5 business days’ notice prior to your next billing date.
The policies below reflect the terms included in your membership agreement and enrollment receipt and are provided here for easy reference.
Membership Policies
Yes! Pausing your membership allows you to hold your spot in class and maintain your current membership rate while taking a short break from training. This way, you avoid re-enrollment fees and can easily return when you’re ready. Just be sure to submit your request via the form on this page at least five (5) business days before the billing date you want the pause to start. Pause requests received after that window will apply to the next billing cycle.
To pause your membership or to cancel it, simply fill in the appropriate form on this page. Our team will follow up to complete your request.
All membership cancellations require a minimum of 30 calendar days advance notice via the form on this page. Cancellations will only take effect 30 days from the date we receive your notification. Billing continues during this period and access remains active until your confirmed cancellation date.
All cancellations require a minimum of 30 days’ notice as outlined in the membership agreement.
Membership access remains active during this period.
No, we do not charge a cancellation fee. However, we do require 30 days’ notice via the form on this page to process cancellations. During this notice period, scheduled billing continues as usual, and no refunds will be issued for payments already processed. Students are welcome to attend classes during this period.
If you choose to cancel your membership and later decide to return, we would love to welcome you back! You’ll need to complete a new registration, and your membership would be subject to the current rates and any applicable re-enrollment fees at that time.
For additional information regarding any of these policies, please speak with a staff member.
After you submit any form, our team will review your request and send a confirmation email within 24 – 72 hours confirming your effective dates and changes. Please note that membership changes are valid/active only when a confirmation email has been sent back – if you do not receive a confirmation email documenting the details of your membership change please follow up.
Memberships are non-transferable and are specific to the enrolled student.
To change or pause your membership, please submit your request via the form on this page at least five (5) business days before the impacted scheduled billing date.
This gives us enough time to process your pause and ensure no unexpected charges occur.
We appreciate the advance notice and look forward to welcoming you back when you’re ready!
Requests received after the 5-day window will apply to the next billing cycle.
This helps ensure billing adjustments can be processed before automatic payments are triggered.
Members may pause their membership for a maximum of 1 billing period (2 weeks) or 2 billing periods (4 weeks) within any rolling 12 month period. Any pause request exceeding 4 weeks (or for an indefinite period) will result in the cancellation of your membership.
Billing period pauses start on the impacted billing date to ensure the biweekly membership fee isn’t processed for the billing period you want to pause.
While your membership is paused, regular membership payments are not charged.
However, for members on a biweekly payment plan, a $10 hold fee per biweekly billing cycle will apply during the pause period.
This small fee helps reserve your spot, protect your current rate, and make it easy for you to return when you’re ready!
For paid-in-full memberships, there are no additional fees, and the membership term is simply extended by the number of days paused.
When your membership is paused, your current membership rate is secured and will remain the same when you return on your selected end date.
If you decide you are unable to return after your pause period, a formal cancellation request is required via the form on this page. Otherwise, billing and membership access will automatically resume as scheduled.
Pausing your membership is a great way to hold your spot and lock in your current rate while you take a break!
Should you decide to cancel your membership while it is paused, your pause status will be terminated as of the cancellation notification date via the submission of the form on this page. The standard 30-day notice period will then apply, during which regular payments will be processed through the credit card(s) on file.
Yes! If you need to extend your membership pause, you’ll just need to submit a new pause request at least five (5) business days before your current pause end date.
Please note: the maximum total pause time allowed in a 12-month period is 4 weeks.
No, membership pauses cannot be applied retroactively. All pause requests must be submitted and approved before the missed time. Missed classes or payments before the request is processed cannot be credited or refunded.
Should you decide not to return after your pause period, please submit the Cancel Membership request. Your pause status will be terminated as of the cancellation notification date via the cancellation form (if applicable). The standard 30-day notice period will then apply, during which regular payments will be processed through the credit card(s) on file.