MEMBERSHIP CHANGES
If you need to cancel, hold or change your membership details please submit one of the forms below.
Cancel Membership
Pause Membership
Update Membership
The following policies that are included on your enrollment receipt and in your membership agreement are provided here for your reference
Membership Policies
Yes! If you’d prefer to take a break rather than cancel, our membership pause option is a great choice. You can pause your membership for a set period of time and keep your current rate and spot in the program. This way, you avoid re-enrollment fees and can easily return when you’re ready. Just be sure to submit your request via the form on this page at least five (5) business days before your next billing date!
To pause your membership or to cancel it, simply fill in the appropriate form on this page. Our team will follow up to complete your request.
All membership cancellations require a minimum of 30 days advance notice via the form on this page. Cancellations will only take effect 30 days from the date we receive your notification.
No, we do not charge a cancellation fee. However, we do require 30 days’ notice via the form on this page to process cancellations. During this notice period, billing continues as usual, and you are welcome to attend classes.
If you choose to cancel your membership and later decide to return, we would love to welcome you back! You’ll need to complete a new registration, and your membership would be subject to the current rates and any applicable re-enrollment fees at that time.
For additional information regarding any of these policies, please speak with a staff member.
To change or pause your membership, please submit your request via the form on this page at least five (5) business days before the impacted scheduled billing date.
This gives us enough time to process your pause and ensure no unexpected charges occur.
We appreciate the advance notice and look forward to welcoming you back when you’re ready!
Members may pause their membership for a 1 billing period (2 weeks) or 2 billing periods (4 weeks). Any pause request exceeding 4 weeks (or for an indefinite period) will result in the cancellation of your membership.
Billing period pauses start on the impacted billing date to ensure the biweekly membership fee isn’t processed for the billing period you want to pause.
While your membership is paused, regular membership payments are not charged.
However, for members on a biweekly payment plan, a $10 hold fee per biweekly billing cycle will apply during the pause period.
This small fee helps reserve your spot, protect your current rate, and make it easy for you to return when you’re ready!
For paid-in-full memberships, there are no additional fees, and the membership term is simply extended by the number of days paused.
When your membership is paused, your current membership rate is secured and will remain the same when you return on your selected end date.
If you decide you are unable to return after your pause period, a formal cancellation request is required via the form on this page. Otherwise, billing and membership access will automatically resume as scheduled.
Pausing your membership is a great way to hold your spot and lock in your current rate while you take a break!
Should you decide to cancel your membership while it is paused, your pause status will be terminated as of the cancellation notification date via the submission of the form on this page. The standard 30-day notice period will then apply, during which regular payments will be processed through the credit card(s) on file.
Yes! If you need to extend your membership pause, you’ll just need to submit a new pause request at least five (5) business days before your current pause end date.
Please note: the maximum total pause time allowed in a 12-month period is 4 weeks.
No, membership pauses cannot be applied retroactively. All pause requests must be submitted and approved before the missed time. Missed classes or payments before the request is processed cannot be credited or refunded.